At Texas Elite Flooring, we strive to provide exceptional products and services. We understand that circumstances may arise requiring order modifications or returns. This policy outlines the procedures and conditions for cancellations and returns to ensure a seamless experience.
Order Accuracy and Responsibility
Before placing an order, please review all product details, including color, quantity, and shipping information. Texas Elite Flooring is not responsible for errors resulting from incorrect information provided during the ordering process.
Order Cancellations
If you wish to cancel an order, contact us immediately. Orders not yet processed can be canceled, subject to a transaction fee. Once processing has begun, cancellations may incur a 10% fee. Orders already prepared for shipment or in transit may be subject to additional fees.
Returns Eligibility
Each product’s specific return policy is detailed on its respective product page. Be sure to review the return information provided there before initiating a return. For items with manufacturer-specific policies, returns will be handled in accordance with the terms set by the manufacturer, which may vary from our standard return guidelines.
Return Authorization Process
To initiate a return, contact our customer service to obtain a Returned Products Claims Number. Returns without this authorization will not be accepted. Ensure products are securely packaged in their original condition. We will coordinate the return shipping process with you.
Restocking and Shipping Fees
Approved returns are subject to a 35% restocking fee, and customers are responsible for all shipping costs associated with the return. These fees will be deducted from the refund amount.
Refund Processing
Refunds are processed within 7 to 14 business days after the returned products are received and inspected. Refunds will be issued to the original payment method, minus applicable fees.
Damaged or Defective Products
If you receive damaged or defective products, please refer to our Damaged and Missing Items Policy for guidance on reporting and resolving such issues.
Special Orders and Non-Returnable Items
Custom-made products, special orders, and certain accessories are non-returnable. These items are clearly indicated at the time of purchase.
Contact Information
For questions or assistance with returns and cancellations, please contact us.
